Complaint Procedure

1.  Informal Procedure: In order to properly investigate, a student has up to 6 months  from date of incident being grieved to resolve the complaint informally by meeting with the College faculty or staff member directly involved in the incident. It is incumbent upon the student to document the date, time, and place of the meeting as well as the concern. If this process does not result in resolution of the grievance, the student may proceed to Step 2 – Formal Grievance.

2.   Formal Procedure: To submit a grievance/concern at the local College level please access the Concerns and Complaints page via Chattahoochee Technical College website. Student has up to six (6) months from the date of the incident and/or informal meeting to submit a formal grievance/concern.

3.   Processing by Conduct Officer: The Student Conduct Officer or his/her designee will have fifteen (15) business days to investigate and respond to the student. In complex cases, the Student Conduct Officer may notify the student that an additional fifteen (15) business days will be needed to respond. The response will be sent via email to the student college email address or to private email address provided on the form if the grievant is not a student.

  4.  Appeal of Conduct Officer Decision: If a student is unsatisfied with the response from the Student Conduct Officer, the student may appeal his/her decision to the Vice President of Student Affairs for the College within five (5) business days of receipt of the Student Conduct Officer response. The student must provide all relevant documents with his/her appeal, as the appeal will be decided based entirely upon the documentation provided with the appeal. The Vice President of Student Affairs and his/her appeals committee will make a decision within ten (10) business days of receipt of the appeal. The Vice President of Student Affairs decision is final.