Complaint Procedure

1. Informal Procedure: Student has 10 business days from date of incident being grieved to resolve the complaint informally by meeting with the college faculty or staff member directly involved in the incident. It is incumbent upon the student to document the date, time, and place of the meeting as well as the concern. If this process does not result in resolution of the grievance, the student may proceed to Step 2 – Formal Grievance.
2. Formal Procedure: To submit a grievance/ concern at the local college level please access the Grievance/ Complaint form via the Chattahoochee Technical College website. Upon completion of the form, it should be emailed to grievances@chattahoocheetech.edu
3. Processing by Conduct Officer: The form will be forwarded directly to the Conduct Officer for the College for processing.  The Conduct Officer or his designee will have 15 business days to investigate and respond to the student. In complex cases, the Conduct Officer may notify the student that an additional 15 business days will be needed to respond. The response will be sent via email to the student college email address with copy to private email address provided on the form.
4. Appeal of Conduct Officer Decision: If a student is unsatisfied with the response from the Conduct Officer, the student may appeal his/her decision to the Vice President of Student Affairs for the College within 5 business days of receipt of the Conduct Officer response. The student must provide all relevant documents with his appeal, as the appeal will be decided based entirely upon the documentation provided with the appeal. The Vice President of Student Affairs and his/her appeals committee will make a decision within 10 business days of receipt of the appeal. The Vice President of Student Affairs decision is final.

The Student Complaint Policy applies to matters that may include: classroom learning environment, course content, access to classes, student advisement, and quality of services to students. The policy also applies to matters concerning services provided by Administrative Offices, including Admissions, Registrar, Financial Aid, Assessment and Advisement, Business Office, and Facilities.

 Referred Complaints. The following forms of complaints will be referred to the appropriate administrator:

            Academic Grade Appeals- Academic Affairs Office

            Harassment- Title IX/ Equity Coordinator

            Sexual Harassment/ Sexual Violence- Title IX/ Equity Coordinator

            Discrimination- Title IX/ Equity Coordinator

• Resolution of academic related concerns or those arising in the classroom should begin with the instructor, followed by the appropriate Division Chair and then Associate Dean and Dean, if necessary. (Grade appeals should be submitted according to the Grade Appeal policy and procedure in the Academic section of the catalog.)

• All other complaints (e.g. against the college, faculty, or staff; violation of the Student Code of Conduct) should be directed to:
  
  Ebony Gammon (Student Navigator)
  Chattahoochee Technical College
  North Metro Campus
  5198 Ross Road
  Acworth, GA 30102
  770-528-5805
  Grievances@ChattahoocheeTech.edu